Frequently Asked Questions (FAQs)

1. How can I place an order on Guarented Home Solutions?

To place an order with Guarented Home Solutions, simply explore our collection, pick the items you love, and add them to your cart. Then, head to the checkout page, fill in your details and complete your payment. You can customize furniture with Guarented Home Solutions to suit your needs and preferences, including customizing designs, dimensions, materials, and finishes. To explore customization options, please call or WhatsApp at +91 8971275985.

2. What payment methods do you accept?

We offer various payment options, including credit/debit cards, net banking, and mobile wallets. Rest assured, your payment information is kept secure and encrypted.

3. Can I customize any product?

Yes, all our products are 100% customizable. Call or WhatsApp at +91 8971275985, and we will make your dream design come alive.

4. How does the delivery process work?

Once your order is ready, our delivery team gets in touch with you to confirm the time of the delivery. Additionally, our team will send you a WhatsApp notification, keeping you updated on the delivery progress. To ensure a seamless installation, we request your presence at the specified location during the delivery time. Your cooperation is much appreciated for a smooth and hassle-free installation process.

5. Is assembly/installation included?

Yes, assembly and installation are included. Our delivery team will set up and assemble the furniture for you.

6. What if I need to reschedule my delivery?

If you need to reschedule your delivery, just call us at +91 8971275985 at least 48 hours before the delivery date. We'll do our best to accommodate your request.

7. What is your return policy?

We've got a hassle-free return policy. If you are unsatisfied with your purchase, you can initiate a return within 7 days. We cannot accept return requests after 7 days.

Please note: All the orders are made-to-order (manufacturing starts once the order is placed).

Returns will only be accepted under the following conditions:

1. Damaged product
2. Defective product
3. The product is different than what you’ve ordered
4. Parts of the product are missing
5. Not Functional

8. How can I track my order?

As soon as your order is ready to be dispatched, our delivery team will get in touch with you to confirm the delivery date and time. Moreover, you can connect with our customer support team at help@guarented.com or +91 8971275985 to know the status of your order.

9. Do you offer a warranty on your products?

All our products are covered by warranties. You can find specific warranty details on the product page. For warranty-related queries, don't hesitate to contact our customer support team at +91 +91 8971275985.

10. How can I reach your customer support?

You can easily reach our friendly customer support team via phone at +91 8971275985 or drop us an email at help@guarented.com. We're here to assist you with any questions or concerns you may have.

11. Can I cancel my order?

Yes, you can cancel your order within 12 hours of placing it. Remember that cancellations will not be possible after the initial 12-hour window.

12. Can I place a bulk order?

If you need to place a bulk order, we've got you covered. Simply reach out to us at +91 8971275985 or email us with your requirements at help@guarented.com, and we'll assist you accordingly.

15. Are the product images on the website accurate representations?

We take pride in providing accurate images and descriptions of our products. However, please be aware that there may be slight variations in color due to screen settings and photography lighting.

16. How can I provide feedback or reviews for products?

We value your feedback and reviews! You can leave a review on the product page or Google. If you'd like to share your experience or have any questions, don't hesitate to reach out to our friendly customer support team by phone at +91 8971275985 or via email at help@guarented.com. 

17. Why should I buy furniture online?

Buying furniture online offers convenience, a wide variety of options, competitive pricing, and the ability to compare products easily. You can shop from the comfort of your home and have items delivered to your doorstep.

18. How do I know if the furniture fits my space?

You can check the dimensions provided on the product page and measure your space. You can pick from a range of products in different sizes, for the one that will fit you perfectly. 

19. What are the care instructions for my furniture?

Care instructions vary by product, so check the product description.  Generally, keep furniture away from direct sunlight, and moisture, and clean it regularly with a soft cloth.

20. Can I see and touch the furniture before purchasing?

While we don't have physical showrooms, we provide detailed images and descriptions to give you a clear idea of the product. Additionally, our customer review section can offer insights from other customers.

21. How do I know if the furniture is of good quality?

Quality is a priority for us. Look for details such as material information, construction techniques, and customer reviews. Our products are designed to meet high standards of durability and aesthetics. 

22. Is online payment safe?

Yes, we use secure payment gateways to ensure your payment information is protected. Look for the lock symbol in the browser bar and "https://" in the website URL during checkout.

23. How do I take care of wooden furniture?

Wooden furniture should be kept away from extreme temperatures and moisture. Regularly dust and clean with a damp, soft cloth. Using furniture polish occasionally can help maintain its shine.

24. Can I purchase furniture for commercial use?

Yes, we offer contract-grade furniture suitable for commercial use. Contact our sales team at +91 8971275985 for more information on commercial orders.

25. What if my furniture arrives damaged?

In the rare event of damage during transit, please contact our customer support at +91 8971275985 immediately. We'll assist you with a replacement or repair.

If you have any more questions, feel free to get in touch with us through phone call at +91 8971275985 or email us at help@guarented.com. We're here to make your furniture shopping experience smooth and enjoyable!