WARRANTY TERMS AND CONDITIONS 

Guarented Home Solutions is pleased to offer comprehensive warranty coverage options of up to 5 years, specifically designed to address material or manufacturing defects. 

Our commitment to quality extends to the exclusive provision of repairs or replacements carried out through the Company's Service Centre. 

However, please be aware that any necessary spare parts, new materials, or fixtures required for repairs will be subject to charges. 

For all inquiries related to service issues, we encourage you to contact us via email at help@guarented.com

This warranty covers the following:

Inclusions:

Material or Manufacturing Defects: 

Comprehensive coverage for defects in materials or the manufacturing process.

Exclusions:

Improper Usage: 

Damages resulting from using the product beyond its intended purpose.

Normal Wear and Tear:

Instances of wear and tear that naturally occur during the regular usage of the product.

Pre-existing defects: 

Any defects or issues disclosed or evident at purchase.

Misuse and Third-Party Repairs: 

Damages caused by misuse or unauthorised attempts at repair by third parties.

External Factors: 

Damages caused by external factors, not under the control of Guarented Home Solutions.

Specific Conditions or Types: 

Product failures occurring under particular conditions or types, such as waterlogging or misuse.

Serial Number Alteration: 

Removal, obliteration, or alteration of the original serial number.

Uncontrollable Causes: 

Defects arising from uncontrollable events such as lightning, abnormal voltage, acts of God, or damage during transit to the service centre or purchaser's residence.

FURNITURE

Note: All our products include a warranty ranging from 1 to 5 years. Please refer to the warranty terms and conditions for more details. 

We strive to provide exceptional customer satisfaction and, to this end, offer a variety of warranty options for our furniture products:

Inclusions:

6-Month Warranty: 

All fabrics sold on our platform are covered by a complimentary 6-month warranty.

Upto 5-Year Manufacturing Defect Warranties: 

Some furniture products feature extended upto 5-years warranty specifically for manufacturing defects.

Exclusions:

Regular Wear and Tear: 

Pilling, fading, loss, or deterioration of the product or its components over time.

Improper Usage: 

Damages caused by improper use, use beyond the intended purpose, negligence, improper cleaning, treatment, transportation, or storage.

Cushion Wear: 

Damage to cushions due to continued use, including sagging and conforming to the user's shape.

Modifications and Alterations: 

Damage from modifications, alterations, improper assembly, tampering, or abnormal usage.

Exposure to Elements: 

Damage from exposure to sunlight, extreme temperatures, chemicals, or agents known to damage the finish.

Pre-existing Issues: 

Issues mentioned or evident at the time of purchase.

Misuse or Third-Party Repairs: 

Repairs necessitated by misuse or unauthorised attempts at repair by third parties.

Serial Number Alteration: 

Removal, obliteration, or alteration of the original serial number.

Wooden Furniture Warranty:

Our commitment to quality extends to wooden furniture, and we guarantee to address any product with manufacturing or material faults during the warranty period.

SOFAS

Inclusions:

Sofas, while designed for comfort, may exhibit changes over time:

Our warranty covers issues such as breakage of wooden parts like legs and tears attributed to manufacturing faults.

Exclusions:

Regular Wear and Tear: 

Pilling, fading, loss, or deterioration of the product or its components over time.

Improper Usage: 

Damages caused by improper use, use beyond the intended purpose, negligence, improper cleaning, treatment, transportation, or storage.

Cushion Wear: 

Damage to cushions due to continued use, including sagging and conforming to the user's shape.

Modifications and Alterations: 

Damage from modifications, alterations, improper assembly, tampering, or abnormal usage.

Exposure to Elements: 

Damage from exposure to sunlight, extreme temperatures, chemicals, or agents known to damage the finish.

Pre-existing Issues: 

Issues mentioned or evident at the time of purchase.

Misuse or Third-Party Repairs: 

Repairs necessitated by misuse or unauthorised attempts at repair by third parties.

Serial Number Alteration: 

Removal, obliteration, or alteration of the original serial number.

Note: This warranty exclusively applies to wood and does not extend to other materials used in our products. 

We remain committed to offering top-notch warranty coverage and addressing any concerns you may have.

Manufacturing Process Involvement: 

In our commitment to delivering a seamless and customer-centric manufacturing experience, we adhere to a practice that emphasizes minimal customer involvement and discretion in sharing images of works in progress. This approach is aimed at ensuring a refined and controlled process while upholding the privacy and exclusivity of our clients' customized products.

Customized Orders: 

For personalized orders, we prioritize a thoughtful and considerate approach, obtaining approvals exclusively via email to ensure a hassle-free experience. Our commitment to transparency and customer satisfaction is exemplified by initiating the manufacturing phase upon receiving gracious approvals through email correspondence.

Disclaimer: 

The accessories you see in the picture are used for display purposes only and are not included in the product.

The colour and wood polish of the item might look different on your device due to variations in screen settings and resolution.

Each piece of furniture showcases distinct wood grains, making it unique and different from others.

Furniture with intricate hand-made details is crafted individually, resulting in slight distinctions and variances between the actual product and the picture.

The main material used to make this is the primary material. But there could be other materials mixed in, too.

The delivered product might look different from the pictures. This is because of screen resolution, photograph lighting and other factors.